OUR SERVICES
Shipping Information
We ship to anywhere in Australia via Australia Post. Delivery charges are in accordance with the current Australia Post fees. All packages are tracked and delivery is ensured. Please allow 1-2 weeks for delivery.
Returns & refunds
If you are not satisfied with the quality of the Goods you have received from Nicholson River Winery, contact us at our cellar door on 0409568241 or email nrw@nicholsonriverwinery.com.au within two weeks of receipt of goods.
Returns: Where wine is to be returned Nicholson River Winery will arrange to collect the wine from the buyer at a mutually convenient time. The buyer must keep the wine in a safe and proper manner and take reasonable care of it, wine should be returned in its original packaging or packed to avoid breakage during transport back to Nicholson River Winery.
Refunds: If a refund of product is deemed appropriate, Nicholson River Winery will affect the refund within 30 days of return of product to the winery.
Delivery information
We are happy to accept phone and email orders by credit card or cheque payments and will not deduct any amount until your order is ready to dispatch.
Delivery of your wine is guaranteed. All wine is packed in boxes and orders are preferred in multiples of 12 bottles.
DELIVERY AREA
Nicholson River Winery provides delivery of goods across Australia. Nicholson River Winery does not currently ship to international markets.
Anyone at the Delivery Address who receives the Goods shall be presumed by Nicholson River Winery to be authorised to receive the Goods on your behalf.
Under law, alcoholic beverages can only be sold or supplied to persons aged 18 years of age or over. By placing an order, the buyer confirms they are at least 18 years of age. If buying wine as a gift, the recipient must also be at least 18 years of age.
RISK AND TITLE
Upon delivery of the goods to the customers chosen address, the risk and title of the goods passes to the customer.
Please email us so we can help you further with any questions you may have.
Privacy Policy
This privacy policy sets out how “Nicholson River Winery” uses and protects any information that you give “Nicholson River Winery” when you use this website.
“Nicholson River Winery” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
“Nicholson River Winery” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].
What we collect.
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customize the website according to your interests.
- We may provide your information to our third party partners for marketing or promotional purposes.
- We will never sell your information.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Nicholson River Winery.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Full Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and the use of this site is subject to the following terms and conditions. If you do not agree to these terms and conditions, please do not use this site.
This agreement is a contract between you (the “customer”) and Nicholson River Winery.
All orders are processed and distributed by Nicholson River Winery. Our offers are transmitted from our licensed premises at Nicholson, Victoria, 3882.
Persons under 18 years of age are not permitted to place orders for alcohol.
www.nicholsonriverwinery.com.au supports the responsible service of alcohol.
The terms and conditions under which you may purchase products from nicholsonriverwinery.com.au are set out below. Please read the following terms and conditions carefully before placing your order with nicholsonriverwinery.com.au.
By completing the customer application process and using the nicholsonriverwinery.com.au service, you acknowledge that you have read and understood these terms and conditions and agree to be bound by the terms and conditions of this Agreement.
PURCHASE ORDERS & DELIVERY OF GOODS
Delivery Area
Nicholson River Winery provides delivery of goods across Australia. Nicholson River Winery does not currently ship to international markets.
Orders:
To place an Order with Nicholson River Winery:
(a) Selecting Goods on nicholsonriverwinery.com.au website, entering your Personal Details and pressing the “add to cart” and “process order” button; or
(b) Selecting Goods and instructing Nicholson River Winery by telephone that you wish to purchase the Goods, and providing your Personal Details to Nicholson River Winery; or
(c) Selecting Goods and instructing Nicholson River Winery by e-mail that you wish to purchase the Goods, and providing your Personal Details to Nicholson River Winery.
Authorised Receipt of Goods
Anyone at the Delivery Address who receives the Goods shall be presumed by Nicholson River Winery to be authorised to receive the Goods on your behalf.
Under law, alcoholic beverages can only be sold or supplied to persons aged 18 years of age or over. By placing an order, the buyer confirms they are at least 18 years of age. If buying wine as a gift, the recipient must also be at least 18 years of age.
RISK AND TITLE
Upon delivery of the goods to the customers chosen address, the risk and title of the goods passes to the customer.
Returns and Refunds
If you are not satisfied with the quality of the Goods you have received from Nicholson River Winery contact us at our cellar door on (03) 51568241 or email nrw@nicholsonriverwinery.com.au within two weeks of receipt of goods.
Returns: Where wine is to be returned, Nicholson River Winery will arrange to collect the wine from the buyer at a mutually convenient time. The buyer must keep the wine in a safe and proper manner and take reasonable care of it, wine should be returned in its original packaging or packed to avoid breakage during transport back to Nicholson River Winery.
Refunds: If a refund of product is deemed appropriate, Nicholson River Winery will affect the refund within 30 days of return of product to the winery.
PRICE OF GOODS & PAYMENT
Price of Goods
The price the customer will pay for goods ordered will be the price specified on the product list plus delivery fees to ship the goods to the specified destination. All prices quoted are in Australian Dollars and include GST. Price variations do occur, the price paid will be the price quoted on the date of order.
Method of Payment
Nicholson River Winery accepts payment by Direct Debit, Cheque, MasterCard, Visa, American Express and Diners card. Payment must be received in full prior to goods being dispatched.
INTELLECTUAL PROPERTY
The material displayed on nicholsonriverwinery.com.au is subject to copyright owned by Nicholson River Winery and is protected by law. Website visitors must not do anything to prejudice the rights of the logo or graphics associated with the Nicholson River Winery brand.
Copyright: All content included on this site, including but not limited to text, graphics, logos, button icons, images and software is the property of Nicholson River Winery is protected by the Commonwealth of Australia Copyright Act 1968 and other international copyright laws.
Permission is granted to display and download or print portions of the material from the site solely for your own non-commercial use or to place an order with Nicholson River Winery.
Any improper use, including but not limited to the reproduction, modification, distribution, transmission, re-publication or display of the content on this site is strictly prohibited.
Third-party links: Nicholson River Winery may at times have links to other websites, Nicholson River Winery is not responsible for the content of linked websites. If a visitor has any concerns with the content of linked websites from nicholsonriverwinery.com.au, please notify Nicholson River Winery.
Third-party content: Nicholson River Winery may occasionally display material sourced from a third party, Nicholson River Winery does not represent the accuracy of that material.
Nicholson River Winery encourages customer feedback. Nicholson River Winery may block or delete material posted on the website if it is deemed abusive, defamatory, obscene or contrary to the law or the rights of any party.
SECURITY
If you (the customer) are issued with password by Nicholson River Winery you agree to take responsibility for the safekeeping of your password. If any unauthorised person uses your password you are liable for their use and you agree to release and forever indemnify Nicholson River Winery in relation to any liability howsoever arising out of the unauthorised use of your password.
NOTIFICATION OF CHANGES
Nicholson River Winery may add to, delete, or otherwise change any of the terms of this Agreement without notice. In case of a modification, the pre-existing terms and conditions continue to apply to any products ordered via the website before the change takes effect.